Privacy Policy & Terms of Use
1. Privacy Policy
Sakbeh Restaurant respects your privacy and is committed to protecting your personal information. When placing an order or contacting us, we may collect basic information such as your name, phone number, delivery address, and payment details.
Your information is used strictly for:
- Processing and delivering your orders
- Customer support and communication
- Improving our services
We do not sell, rent, or share your personal data with third parties except where required for payment processing or delivery services. All payment transactions are processed through secure, encrypted payment gateways.
By using our website, you consent to the collection and use of information as described in this policy.
2. Website Terms & Conditions
By accessing and using this website, you agree to comply with these terms and conditions. Sakbeh Restaurant reserves the right to modify content, pricing, or policies without prior notice.
All content, images, branding, and logos on this website are the intellectual property of Sakbeh Restaurant and may not be copied or reproduced without written permission.
3. PAY BY LINK – TERMS & CONDITIONS
Payment Authorization
By completing payment through the provided secure payment link, the customer confirms that they are the authorized holder of the card or payment method used.
Order Confirmation
Orders paid via payment link are confirmed only after successful payment authorization. An order confirmation message will be sent once payment is received.
Non-Payment
If payment is not completed within the specified time frame mentioned in the link, the order will be automatically cancelled.
Pricing
All prices are listed in AED and include applicable taxes unless otherwise stated. Delivery charges (if applicable) will be clearly shown before payment.
Refund Policy
- Refund requests must be submitted within 24 hours of order delivery.
- Approved refunds will be processed to the original payment method only.
- Refund processing time may take 5–10 working days depending on the issuing bank.
- In case of partial complaints (missing item, quality issue), the restaurant reserves the right to refund the affected item value only.
Order Changes & Cancellations
- Orders may be cancelled without charge before preparation begins.
- Once preparation has started, cancellation may not be possible.
- Customized or large catering orders may require 24-hour cancellation notice.
Chargebacks & Disputes
Any payment disputes or chargebacks without prior communication with the restaurant may result in refusal of future orders. Customers are encouraged to contact us directly to resolve any issue promptly.
Fraud Prevention
The restaurant reserves the right to request identity verification for high-value orders or suspicious transactions.
Liability
The restaurant is not responsible for delays caused by incorrect address details provided by the customer.
4. Delivery Policy
We deliver across Dubai. Delivery times may vary depending on location, traffic conditions, and order volume. Estimated delivery time will be communicated upon order confirmation. The restaurant is not responsible for delays caused by factors beyond our control.
5. Food Allergy Disclaimer
Our kitchen handles ingredients including nuts, dairy, gluten, and other allergens. Customers with food allergies or dietary restrictions are advised to inform us before placing an order. Sakbeh Restaurant cannot guarantee the complete absence of cross-contamination.
6. Data Security
We implement appropriate security measures to protect your personal information. However, no online transaction is completely secure, and customers provide their information at their own risk.
7. Contact Information
For any questions regarding this policy, refunds, or disputes, please contact us directly:
- Email: info@sakbeh.ae
- Phone / WhatsApp: +971561880594